Returns Policy

Customised, perishable or bespoke items cannot be returned unless faulty or your instructions have not been followed. Refunds will be made against the original form of tender. All underwear is non-returnable if worn.

For sales to businesses, goods may only be returned if faulty or incorrectly supplied.

Returns Instructions
Contact us for a returns form.

  • Complete the Returns Form indicating whether you would like a refund or exchange.
  • Package the merchandise to prevent damage, enclosing the Returns Form.
  • Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return.
  • Proof of posting is not proof of delivery.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

In cases were we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. Returns are sent at your risk.

Need help?

Contact us at {email} for questions related to refunds and returns.